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Quality Inn Hotel Fort Worth - Cattle Baron's

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Cost Savings for Our Hotels
Comment Cards on line

This is one of 10 strategic cost savings and market share gain initiatives for our hotels .

Save money and gain wisdom with our hotel guest comment card automation system -- all included holistically with our Virtual Sales and Marketing Team.

This hotel comment card automation is web based.  This system automates the hotel comment card and guest
survey procedure.

It tabulates, analyzes
and graphs guest comment cards.

Our members insert a small piece of code into a Thank You email, which, in turn, should be generated from the hotels' CRS system. If not, then the process can be adjusted with us pulling from the CRS or PMS and e-mailing. Or the process can be completely automated with a 3rd party system.

The Return Guest and the past Guest Referral is considered issue #1 - particularly in the downturn. Opal Hotel Collection Guest Survey will find out what your guests thought of their stay so that the most critical marketing component - referrals and positive word of mouth - can be counted upon.

1. A thank you note is e-mailed to the guest, inviting them to click through to a comment card.
2. The online hotel comment cards survey anything that is critical for Guest Services and operations. The survey can be changed and edited at any time - all to provide valuable feedback about the guest experience.
3. Reports are available at any time on-line:

A Trend Report shows the improvement or reduction in each area and for each question over the previous 8 weeks or 8 months.

Summary Report

General Comments Report

Written Comments Report